ACCOUNT INFORMATION

Information about your account

How do I get my account number ?
Please click HERE You will be able to obtain the account number and service ID 
Tue, 30 May, 2023 at 3:36 PM
How do I change my email address?
You can do this from the self care portal.  You can see this VIDEO
Tue, 30 May, 2023 at 3:34 PM
How do I change my credit card details?
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto Debit re...
Thu, 23 Dec, 2021 at 9:54 AM
How do I change my phone number ?
Log in to SELF CARE  You are able to change it there if its not correct.  PRO TIP : Please ensure that this updated to ensure that we are able to ...
Tue, 30 May, 2023 at 3:31 PM
My NRIC / Identity was misused for TIME broadband application.
We are sorry to hear that. Please lodge a police report and submit it to us via cs@time.com.my for further investigation. Our team will get in touch with yo...
Thu, 23 Dec, 2021 at 9:57 AM
Why does my service number on the bill look different ?
We are just showing the Voice Phone number next to the service number to standardize the experience.  A : Service Number  B: Phone number
Tue, 22 Feb, 2022 at 5:26 PM
Can I continue using the internet service after the contract expired?
When a contract expires, you can still continue to use the internet service(s) under the same terms and conditions.  Customer that wish to cancel/stop usin...
Mon, 22 May, 2023 at 5:29 PM