ASK TIME

BILLING 34

• What is the current outstanding amount?
• When will I receive my monthly e-Bill?
• Where can I view my bill?
• I didn't get my bill
• Can I suspend/ Hold the line for a few months as I'm not in town ?

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NO INTERNET 12

• My internet is not working
• My WIFI name is not showing
• When will you bring up my internet (outage)?
• Is the internet down in my area ?
• Line suspended and I just paid

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GIG Speed Home 17

• What is Gig Speed Home?
• What is Fibre-to-the-Room (FTTR) and how is it different from mesh Wifi?
• How long will installation take?
• Why is my speed not up to the speed as advertised?
• Is Gig Speed Home available to me?

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CANCELLATION 32

• How do I terminate TIME services?
• Will I be charged penalty if there is NO TIME COVERAGE in my new place ?
• Can I stop the services for a period of time and then resume it later?
• Will there be any penalty fee charged for termination?
• Is there a notice period for service cancellation?

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ACCOUNT INFORMATION 7

• How do I get my account number ?
• How do I change my email address?
• How do I change my credit card details?
• How do I change my phone number ?
• My NRIC / Identity was misused for TIME broadband application.

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COVERAGE 6

• Is TIME in my area?
• Does TIME cover landed properties?
• I am with another provider, can I switch to TIME?
• My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?
• What do I do to request for coverage ?

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SELF CARE 12

• What is Self Care?
• I need the account number for signing up with self care
• How do I register for Self Care?
• What is my Self Care username?
• I'm an eBill subscriber. Where do I check and download my itemised bills?

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TRANSFER OWNERSHIP 10

• How to transfer ownership of account?
• Duration to complete the transfer of ownership ?
• New Owner to pay any advance payment?
• Can an owner transfer their account to the tenant ?
• Transfer my Foreigner Deposit to the new owner?

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RELOCATION 18

• How to relocate my services to a new place ?
• Charges for relocation
• How do I reschedule my relocation appointment?
• Can I confirm my relocation date and time ?
• Reposition my device to another room?

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UPGRADE & DOWNGRADE 13

• How do I change my plan?
• How long to process my change of plan request?
• Will there be any penalty charged for upgrades and downgrades?
• How is the bill after upgrade/downgrade
• “Change Broadband Plan” option is not available in my Self Care portal?

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TROUBLESHOOTING 19

• Setup TP-LINK Archer C1200 , EC230 and EC440 Router
• Where can I get my PPPoE details ?
• Setup D-LINK DIR882 Router
• Why is my Internet so slow?
• How can I check my speed?

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PAYMENT 28

• How do I make payment?
• When will my line be restored after payment?
• What happens if an Auto Debit transaction fails? What can I do?
• How do I sign up for Auto Debit?
• Where can I download payment history for tax purpose?

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INSTALLATION 23

• Installation during EMCO and MCO?
• Are there any charges for installation?
• How do I select the installation date?
• How do I know whether the installation date selected is confirmed?
• How do I check my application status?

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PACKAGES & SIGN UP 34

• Types of HOME broadband packages you have available?
• Plans for SME?
• Is there a plan for a home customer with no contract?
• What details do we need to sign up for a plan?
• My contract has ended. What do I do?

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HARDWARE & DEVICES 28

• What is OMNIMESH?
• What type of WiFi router are there?
• Can I get a refund if I withdraw my purchase?
• How do I get OmniMesh?
• What are LAN ports and how many LAN ports do OmniMesh devices have?

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PROMOTIONS & REFERRALS 14

• Loyalty Promo
• Lazada Voucher
• Refer Friends
• MyKabel (PPR)
• OKU Discount

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Auto Debit 1

• Turnaround Time (TAT) for Auto Debit Application ?

2 Gbps 22

• Are existing customers getting any FREE speed upgrade
• How if I relocate to a place with no 2Gbps?
• Can I transfer ownership of my 2Gbps plan ?
• Are the mesh nodes compatible with each other?
• Will 2Gbps it be noticeably different from 1Gbps?

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VIDEO 8

• How do I pay my TIME Internet bill?
• How do I update my email address for TIME Internet billing?
• How to run a speed test with TIME Internet
• How to register for Auto Debit? | TIME Fibre Home
• Your first TIME Internet bill explained

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ONE YEAR FREE INTERNET 17

• I received an email titled "Win ONE YEAR FREE INTERNET from Time Fibre Home". Is this a legit email from Time?
• How do I participate in One Year Free Internet contest?
• How do I know if I win one year free Internet?
• Can I comment more than once? Can I comment on both Facebook and Instagram?
• How do I provide my personal/account details to Time?

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Add on Mesh 3

• What type of device(s) do I get from Time?
• Can I get a refund if I withdraw my purchase?
• Is installation free?