INSTALLATION

Questions on installation

Installation during EMCO and MCO?
Internet is classified as an essential service , as such all installation and repair work will continue as normal. However please ensure your BUILDING MANAG...
Wed, 19 Jan, 2022 at 3:02 PM
Are there any charges for installation?
We provide basic cabling services of up to 20 metres from point-of-entry ie. main door (6 metres from the socket for buildings with pre-laid fibre) to the l...
Wed, 19 Jan, 2022 at 3:42 PM
How do I select the installation date?
You can easily select your installation date during the online sign up process. Although dates are subject to availability, we'll try our best to come o...
Wed, 19 Jan, 2022 at 3:43 PM
How do I know whether the installation date selected is confirmed?
You will receive an email stating your confirmed installation date and time. We'll also send you an SMS a day before your installation date to let you k...
Wed, 19 Jan, 2022 at 3:44 PM
How do I check my application status?
You can easily check your application and installation status at: CHECK APPLICATION Check your email for the SO number  eg. RI/DCXXXXX or ORN/ORBXXXXX. (if...
Wed, 19 Jan, 2022 at 3:46 PM
How do I change the installation date/time?
Click HERE to change you dates online You will need the service order number (found in the email we sent you) to do this.
Wed, 19 Jan, 2022 at 3:47 PM
Is there any penalty for rescheduling?
There is no penalty for rescheduling, but our installation dates are subject to the availability of our installers.  We hope you manage to choose one th...
Fri, 4 Mar, 2022 at 1:26 PM
I want an earlier date
We want to get you on board as fast as possible as well.  However what you see here is what we have available .  The date that you see in the system is ba...
Mon, 21 Mar, 2022 at 9:38 AM
What happens during installation?
Here's what will happen: 1. You will first receive an SMS to inform you that the installer is on his way. 2. The installer will meet you to explain t...
Wed, 19 Jan, 2022 at 3:50 PM
How long does it take for TIME to install and activate my service?
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical w...
Wed, 19 Jan, 2022 at 3:50 PM