INSTALLATION

Questions on installation

I do not feel comfortable to have my broadband installed due to the pandemic.
Our installer will conduct installation by fully adhering to standard SOP for COVID 19. Also be assured that our installers that serve you are 100% vaccina...
Wed, 19 Jan, 2022 at 3:51 PM
I need the name of installer to register in my building management
Installation details is already sent to your building management via email. Please ask your building management to refer to this. Our installers will also...
Thu, 3 Mar, 2022 at 9:34 AM
When is my installation date?
Check your installation date here
Fri, 4 Mar, 2022 at 1:10 PM
I'm worried about having your installer visit my house because this pandemic
Our installer will conduct installation by fully adhering to standard SOP for COVID 19.
Wed, 19 Jan, 2022 at 3:54 PM
Is there drilling for installation?
We will only drill holes when it is absolutely necessary. Apart from that, the cables we pull into the apartment are placed on the surface of the walls.
Wed, 19 Jan, 2022 at 3:55 PM
Can my own contractor do the wiring ?
You may hire other contractor for installation but, we recommend that only TIME-authorised installers perform any installation-related work to ensure that t...
Wed, 19 Jan, 2022 at 3:56 PM
I cannot select an installation date
You cant select a date ?   (Greyed out) This is because the building is blocked due to a network upgrade. 1. You can check back within 7 days 2. Or you c...
Wed, 19 Jan, 2022 at 3:57 PM
Is there deposit for sign up?
MALAYSIAN- NO DEPOSIT NON MALAYSIAN- RM500 for a 24-month contract plan.  This also applies when foreigners convert their no lock-in contract plan to a...
Wed, 19 Jan, 2022 at 3:57 PM
Do I need to be present during the installation process?
We would prefer you being around.  However there is no need for you to be there.  We just need someone above 18 years old present. That person must be ab...
Wed, 19 Jan, 2022 at 3:58 PM
I want ASTRO with my TIME
We currently partner with Astro for IPTV subscriptions. If you need any modifications or information on this, please feel free to check out Astro's webs...
Wed, 19 Jan, 2022 at 3:59 PM