TRANSFER OWNERSHIP

Questions on transferring ownership

How to transfer ownership of account?
HOME USER: Log in to www.selfcare.time.com.my and do it from there. Please scroll down for the important notes and steps. BUSINESS USER: Please sub...
Tue, 30 May, 2023 at 2:02 PM
Duration to complete the transfer of ownership ?
HOME USER: The request will be processed WEF 14 days from the submission date. The new owner will be responsible for bill payment from this date. BUSIN...
Thu, 23 Dec, 2021 at 11:38 AM
New Owner to pay any advance payment?
HOME USERS No , unless the new owner is a foreigner.  Foreigner deposit RM500.(charged upfront)
Thu, 23 Dec, 2021 at 11:40 AM
Can an owner transfer their account to the tenant ?
Yes this can be done . Steps to do so are the same.  HOME USER: Log in to www.selfcare.time.com.my and do it from there. Please scroll down for the ...
Tue, 30 May, 2023 at 1:57 PM
Transfer my Foreigner Deposit to the new owner?
No, the deposit that you have paid will be refunded back to you via bank transfer.
Thu, 23 Dec, 2021 at 11:44 AM
New owner staying at a different location.
Yes new owner can be staying at another location HOME USER: New owner will will need to request for relocation via Self Care after the transfer of owne...
Thu, 23 Dec, 2021 at 11:45 AM
Would I need to give my Modem/Router to the new owner after transfer ownership?
Yes you will need to do so. We do not provide new equipment for Transfer Ownership and Relocation. If your devices are misplaced or damaged do alert us for...
Thu, 23 Dec, 2021 at 11:46 AM
Is there charges for transferring ownership ?
Transferring ownership is free
Thu, 23 Dec, 2021 at 11:47 AM
Will the contract be extended if I transfer the account to another person?
No , the contract will be as it is . There will be no changes. 
Wed, 20 Apr, 2022 at 12:46 PM
Account owner had passed away can I take over the account?
No you cannot do this . As the owner had passed away consent cannot be given for the transfer.  You can however sign up for a new contract 
Tue, 18 Oct, 2022 at 11:01 AM