UPGRADE & DOWNGRADE (13)

Questions on upgrading or downgrading your plan

How do I change my plan?

Modified on Fri, 20 Sep, 2024 at 5:49 PM
How long to process my change of plan request?

Modified on Fri, 24 Dec, 2021 at 5:26 PM
Will there be any penalty charged for upgrades and downgrades?

Modified on Fri, 24 Dec, 2021 at 5:28 PM
How is the bill after upgrade/downgrade

Modified on Tue, 25 Jul, 2023 at 2:06 PM
“Change Broadband Plan” option is not available in my Self Care portal?

Modified on Fri, 24 Dec, 2021 at 5:31 PM
When is the new charges effective from?

Modified on Fri, 24 Dec, 2021 at 5:32 PM
Can I still redeem my free router (if any) I downgrade my plan?

Modified on Fri, 24 Dec, 2021 at 5:35 PM
How long are the contracts?

Modified on Wed, 29 Dec, 2021 at 9:34 PM
Can my current router support the new speed?

Modified on Wed, 29 Dec, 2021 at 9:37 PM
Can I add another WIFI mesh during plan upgrade without having to incur additional installation charges?

Modified on Wed, 29 Dec, 2021 at 9:39 PM