NO INTERNET

This is to handle no internet queries from customers

My internet is not working
Please click HERE to check your SERVICE STATUS.  You can also log in HERE and run a diagnosis.  You will be able to raise a ticket to our ...
Fri, 17 Dec, 2021 at 8:53 AM
My WIFI name is not showing
Your WIFI name could have been changed to default  Please check if you can find a WIFI name called  "Blazing Speed"  This is the default WIFI na...
Fri, 14 Oct, 2022 at 12:29 PM
When will you bring up my internet (outage)?
You can check this HERE,   We endeavor to bring it up by 4 hours . We will notify you on the progress every 4 hours. (8am-11pm)
Fri, 17 Dec, 2021 at 9:23 AM
Is the internet down in my area ?
Click HERE to check    If there is a general service outage we would alert you via SMS to your registered mobile number within 30 minutes. 
Fri, 6 May, 2022 at 12:39 PM
Line suspended and I just paid
If you paid your bill through one of the channels listed below, your account will be restored AUTOMATICALLY within 30 minutes. 1. selfcare.time.com.my  ...
Tue, 27 Dec, 2022 at 11:29 AM
What's the meaning of the lights on my devices?
Please check this out for the relevant status CLICK ME
Fri, 17 Dec, 2021 at 9:50 AM
The RED light is blinking on my ONU
Your internet is potentially down If its a general outage we would notify you within 30 min via SMS You can check this HERE,   Should you have not re...
Thu, 26 Oct, 2023 at 12:44 PM
The LOS light is on
Your internet is potentially down If its a general outage we would notify you within 30 min via SMS You can check this HERE,   Should you have not...
Tue, 26 Dec, 2023 at 11:51 AM
All my neighbors received SMS when there in an internet outage but I didn't.
Log in to SELF CARE to check your registered mobile number.  You are able to change it there if its not correct. 
Fri, 17 Dec, 2021 at 10:03 AM
How do I know if my line is barred/suspended for non payment ?
Try to access any webpage via your browser. You will see the below  Alternatively you can check your service HERE  
Thu, 20 Jan, 2022 at 10:56 AM