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Cancellation requests can be submitted through our Selfcare portal. If you don't see the cancellation option, please contact our customer service team ...

We’re sorry that we will not be able to waive the penalty as the 24 months or 12 months contract is tied to the current location. You could possibly try to...

No we do not offer this flexibility, since there is a monthly commitment

If you terminate your service within your contract, you’ll be subject to termination charges listed here. The devices included in your plan need to be r...

For 24-month contract plans, a notice period of 30 to 50 days is required. This notice period remains applicable even after your contract has expired. F...

Yes, you can still change your mind 3 working days before the cancellation date.  Log  in SELF CARE  ACTIVITY LOG  or Scroll down to the bottom of the p...

SMS and email notification will be sent after the service is cancelled. The service will be auto cancelled on the cancellation date that you have select...

Here are the steps you need to take! Take note that relocation is only allowed for 24-month contract plan subscribers. 1) If you're moving to a diff...

The devices included in with your plan need to be returned to us. We’ll coordinate the return process with you. Failure to return the devices in good condit...

The cancellation request will be rejected if the information provided in the form is incomplete or inaccurate. We will notify you about the rejection via em...