CANCELLATION
ALL termination related queries
No this will not be possible For 24-month contract plans, a one (1) month termination notice is required. For no lock-in contract plans, we require a no...
Thu, 23 Dec, 2021 at 9:35 AM
This is because ,the final bill will be generated on the next bill cycle after the service is cancelled.
Thu, 23 Dec, 2021 at 9:36 AM
The refund (if any) will be processed within 90 days after the final bill is generated. You may check your bank account for details.
Thu, 23 Dec, 2021 at 9:37 AM
We can make a payment to your overseas account provided the refund is above USD50 or RM250. Payment however will only be in USD.
Thu, 23 Dec, 2021 at 9:38 AM
We only refund to the account of the service owner. This is to prevent any confusion or future dispute.
Thu, 23 Dec, 2021 at 9:39 AM
Foreigner deposit (if any) will be used to offset the outstanding after service cancellation. The balance amount will be refunded to you within 90 days.
Thu, 23 Dec, 2021 at 9:42 AM
You can submit on the 23rd month and serve 30 days notice until the 24months ends
Wed, 3 Apr, 2024 at 3:31 PM
The bill will automatically offset the deposit
Thu, 23 Dec, 2021 at 9:44 AM
You may keep the devices you purchased regardless of early termination or contract expiration. There is no need to return the device
Thu, 10 Mar, 2022 at 10:32 AM