ASK TIME

 Please reach out to our customer service team to enable this in your selfcare account.  2.  After the option is enabled by Customer Service Yo...

We’re sorry that we will not be able to waive the penalty as the 24 months or 12 months contract is tied to the current location. You could possibly try to...

No we do not offer this flexibility, since there is a monthly commitment

If you are still within contract, there will be a penalty fee.  Home Customers Early Termination Fee (ETF) = Remaining contractual value or RM500, whic...

For 24-month contract plans, a one (1) month notice period is required. This notice period remains applicable even after your contract has expired. For ...

Yes, you can still change your mind 3 working days before the cancellation date.  Log  in SELF CARE  ACTIVITY LOG  or Scroll down to the bottom of the p...

SMS and email notification will be sent after the service is cancelled. The service will be auto cancelled on the cancellation date that you have select...

Here are the steps you need to take! Take note that relocation is only allowed for 24-month contract plan subscribers. 1) If you're moving to a diff...

No you will not need to return the device after termination , the devices is yours. 

The cancellation request will be rejected if the information provided in the form is incomplete or inaccurate. We will notify you about the rejection via em...