CANCELLATION
ALL termination related queries
Yes, you can still change your mind 3 working days before the cancellation date. Log in SELF CARE ACTIVITY LOG or Scroll down to the bottom of the...
Mon, 20 Feb, 2023 at 2:10 PM
Yes you may. via SELF CARE. If the account is cancelled within 90 days (24 months contract plan) or 30 days (No lock in contract period plan) ...
Thu, 6 Jul, 2023 at 2:58 PM
Please reach out to our customer service team. They will arrange for this option to be enabled. After which you can go HERE to start the proc...
Mon, 8 Apr, 2024 at 4:11 PM
For a home broadband service , please let us have Email us your request to proceed with termination State your relationship to the deceased A verified...
Tue, 18 Oct, 2022 at 10:54 AM
Yes, you can do this in SELF CARE ACTIVITY LOG or Scroll down to the bottom of the page to RECENT ACTIVITIES Click CHANGE TERMINATION DATE. ...
Mon, 20 Feb, 2023 at 2:00 PM
You will receive an Email and SMS from us to confirm this. You can also Log in SELF CARE ACTIVITY LOG or Scroll down to the bottom of the page to R...
Mon, 20 Feb, 2023 at 2:28 PM
You will get the final bill on the next bill cycle after the service is cancelled. You will be able to check the final bill from Self Care The final bil...
Tue, 30 May, 2023 at 3:45 PM
You will be prompted to make payment if there is any outstanding.
This will exclude early termination penalty if any. You should be...
Wed, 3 Apr, 2024 at 2:56 PM
Once you've made the full payment and submitted your reactivation request, the account will be reactivated within 30 minutes. Click here for steps t...
Fri, 12 Apr, 2024 at 2:39 PM
You will have 24 hours to submit the cancellation request via self care after our team enables the submission. After which the button will disappear. You ...
Thu, 4 Apr, 2024 at 2:11 PM