BILLING

Billing related question to be used to reply customer

What is the current outstanding amount?
You can check your current outstanding amount and make payment online here. Just enter your 12-digit account number, pay with your Visa/Mastercard and we&...
Fri, 7 Oct, 2022 at 3:46 PM
When will I receive my monthly e-Bill?
We will email your TIME e-Bill within 7 -10 days from your bill date. Please ensure that the latest contact details provided to us are valid & active.
Thu, 16 Dec, 2021 at 1:16 PM
Where can I view my bill?
If you are a new customer click here for detail bit.ly/1stbill For existing customers you can view your bill in the Self Care portal. Just click bil...
Fri, 11 Nov, 2022 at 12:56 PM
I didn't get my bill
Check if the bill is ready from the self care portal. At times the bill can be delayed by a few days Check if your email address is correct in the self ...
Tue, 8 Nov, 2022 at 12:48 PM
Can I suspend/ Hold the line for a few months as I'm not in town ?
We do not offer temporary suspension of the line/bill.
Thu, 16 Dec, 2021 at 1:31 PM
How do I read my bill?
CHECK THIS VIDEO OUT  Great way to see step by step on reading your bill
Fri, 14 Oct, 2022 at 12:48 PM
How do I download my bill?
CHECK THIS VIDEO OUT   1. Log in to Self Care with your credentials. 2. Click on the setting icon on the right, then click Bills. 3. Click on Do...
Thu, 16 Dec, 2021 at 2:02 PM
I can’t retrieve my latest bill. Only view icon appear
This means your bill is not ready. Do check again in a few days
Fri, 25 Nov, 2022 at 8:20 AM
Why is my first bill is higher than my subscribed plan?
Your first bill may be higher than your regular monthly bills because it may contain pro-rated charges to align your bill cycle. Click here for more detai...
Thu, 20 Jan, 2022 at 8:57 AM
How do I update my email address for billing?
You can view, change or update any of your details at the Self Care portal.
Tue, 30 May, 2023 at 4:37 PM