BILLING

Billing related question to be used to reply customer

What is my bill cycle?
Your billing cycle will start upon activation of service. Please note that your first bill may be higher than your regular monthly bills because it may cont...
Thu, 16 Dec, 2021 at 2:21 PM
TIME branch for me to make payment?
While we don't have a physical branch for payments, you can register for Self Care to view your bills and make quick and easy online payments. For all o...
Thu, 16 Dec, 2021 at 2:23 PM
Resend my bill
Check out the self care portal. You can download 4 months of bill here. However you can see all your past payment,  invoice detail and relevant detail...
Tue, 30 May, 2023 at 4:28 PM
What is my bill due date?
You can check your payment due date anytime, anywhere via the Self Care portal The details are stated on the left side of the main page.
Tue, 30 May, 2023 at 4:02 PM
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if your account is merged. Complete a Service Modification Form with 'Merge Account' selected and you will receive an email acknowledging the r...
Thu, 16 Dec, 2021 at 2:36 PM
I want a receipt for my payment
You can get this from SELF CARE Log in and click "BILLS" Scroll down Click "View Receipt"
Thu, 10 Nov, 2022 at 6:38 PM
When will I get my final bill after termination?
Your final bill will be sent to your email address within 30 days from the termination date.
Thu, 16 Dec, 2021 at 2:39 PM
What is my account number ?
You can refer HERE for your account number   You can also refer to your TIME bill for your account number. Alternatively, you can also look it up in ou...
Thu, 16 Dec, 2021 at 2:55 PM
Can I still request for printed bill?
As part of our support in going green and saving the environment, we are going fully digital and will not deliver printed bills However you can download...
Wed, 19 Jan, 2022 at 5:15 PM
Why the outstanding amount stated in my latest bill is higher?
This could be due to a previous months outstanding that remain unpaid. You may refer to the summary of account in page 1 of the bill for the breakdown Yo...
Thu, 16 Dec, 2021 at 2:58 PM