BILLING
Billing related question to be used to reply customer
Yes, local calls will also be displayed as individual calls moving forward instead of a summary in the Voice Usage section. (March 2022 onwards)
Tue, 22 Feb, 2022 at 5:04 PM
Unlikely. The 4 decimal rounding should provide more precise and more accurate Call Detail charges.
Tue, 22 Feb, 2022 at 5:10 PM
It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up to 45 day...
Tue, 22 Mar, 2022 at 1:13 PM
Method 1: You can view the invoice number from selfcare Click here to know more about self care . Method 2: You can view the invoice number fro...
Fri, 11 Aug, 2023 at 5:46 PM
Starting from 12 February 2025, a RM10 fee will be applied to restore a suspended account due to non-payment. However, since this is a new policy, we can al...
Mon, 17 Feb, 2025 at 8:49 AM
We offer a 30-day grace period for payments. Please note that the RM10 fee is only applied if the service is suspended due to non-payment. To avoid this fee...
Mon, 17 Feb, 2025 at 8:50 AM
We understand that this is a new policy, so we will grant a one-time waiver for this instance. However, please ensure that all future payments are made befo...
Mon, 17 Feb, 2025 at 8:50 AM