SELF CARE

Questions about usage and functionality of SELF CARE PORTAL

What is Self Care?
Our SELF CARE portal allows you to manage your account and subscribed services online. Take a look HERE You can also download our TIME App from Goog...
Tue, 22 Mar, 2022 at 1:14 PM
I need the account number for signing up with self care
PRO TIP: If you are our new customer You can get it HERE. Just key in you NRIC/Passport number or you can refer to the account number stated in your bil...
Tue, 30 May, 2023 at 3:27 PM
How do I register for Self Care?
If you're a new customer, you'll receive an email with your temporary password once you've signed up with us. Remember to change it after login....
Thu, 23 Dec, 2021 at 10:50 AM
What is my Self Care username?
Your default Username is your MyKad or passport number. This cannot be changed.
Thu, 23 Dec, 2021 at 10:58 AM
I'm an eBill subscriber. Where do I check and download my itemised bills?
Log in to Self Care and go to  > Bills in the dropdown menu. Click on the Download button to download your bill.
Thu, 23 Dec, 2021 at 11:02 AM
I receive multiple bills. How do I merge the bills?
You can merge your your bill by completing a Service Modification Form with 'Merge Account' selected. You will receive an email acknowledging the re...
Wed, 8 Jun, 2022 at 5:34 PM
How do I change my password?
Log in to Self Care, go to View Profile on the top right > Change Password. 
Tue, 30 May, 2023 at 2:21 PM
I forgot my password. What should I do?
Click the 'Forgot Password?' link on the Self Care login page. You will need to enter your username which generally is your MyKad / Passport numb...
Tue, 30 May, 2023 at 2:09 PM
I have reset my password but why haven’t I received an email with my temporary password?
Your email address may be different from the one you have provided to us.  Please chat with us
Thu, 23 Dec, 2021 at 11:17 AM
I need the account number to reset my self care account
Please click HERE to check your account number  You can alternatively use your  1. NRIC  2. Passport  3. Business Registration No 
Tue, 30 May, 2023 at 3:16 PM