HARDWARE & DEVICES

Hardware and device issues

What is OMNIMESH?
OmniMesh is our range of mesh routers and nodes that when paired, delivers consistent speeds across your home.  Place a node in a WiFi dead zone and the no...
Thu, 20 Jan, 2022 at 10:09 AM
What type of WiFi router are there?
We provide mesh-enabled routers with WiFi 6 technologies. Based on your building type and installation requirements, new subscribers will receive: OmniMes...
Tue, 10 Oct, 2023 at 11:15 AM
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Thu, 20 Jan, 2022 at 10:10 AM
How do I get OmniMesh?
You can get the OmniMesh routers with every subscription of TIME Fibre Home Broadband while the OmniMesh device range, that includes the Starter, Booster an...
Thu, 20 Jan, 2022 at 10:12 AM
What are LAN ports and how many LAN ports do OmniMesh devices have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yield higher speeds. Refer to...
Thu, 20 Jan, 2022 at 10:13 AM
Are the Essential and Enhanced mesh devices compatible with each other?
Thu, 20 Jan, 2022 at 10:14 AM
How many mesh nodes can OmniMesh support?
OmniMesh offers a minimum of one (1) node and a maximum of three (3) nodes for whole home coverage.
Thu, 20 Jan, 2022 at 10:15 AM
Can I upgrade my router to the Enhanced router (TP-Link EC440)?
Yes, the Enhanced router (TP-Link EC440) is available for purchase in the Self Care shop. However, do note that the mesh nodes are not compatible across dif...
Thu, 20 Jan, 2022 at 10:16 AM
Will my entire house be able to get WiFi?
Whole home WiFi coverage will depend on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual c...
Thu, 20 Jan, 2022 at 10:17 AM
Where do I get the Essential router that is compatible with the Essential mesh nodes sold in Self Care? Do I have to buy it on my own outside?
The Essential router is only offered with new subscriptions of the TIME Fibre Home Broadband 100Mbps and 500Mbps plans and is not for sale. If you would li...
Thu, 20 Jan, 2022 at 10:18 AM