HARDWARE & DEVICES

Hardware and device issues

Im subscribed for less than 12 months. Can I still purchase the OmniMesh device range?
Yes, you can log in to Self Care to purchase the OmniMesh devices under the “Shop” tab. To extend coverage, we recommend purchasing the: OmniMesh Essenti...
Thu, 20 Jan, 2022 at 10:28 AM
How do I make payment for TIME devices?
You can pay for TIME devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, credit/deb...
Thu, 20 Jan, 2022 at 10:29 AM
How do I install the devices?
Our Tech Ninjas will install the devices for you.
Thu, 20 Jan, 2022 at 10:29 AM
Is installation for OMNIMESH free?
For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or a promotion, ...
Thu, 20 Jan, 2022 at 10:30 AM
Can I use my own router instead of what is given by TIME?
Yes you may , we don't restrict the router that you can use. However we cannot guarantee that you will get the subscribed speed or the performance, as ...
Thu, 20 Jan, 2022 at 10:31 AM
Would I get a free dect /cordless phone for my voice plan?
There is no Dect phone or cordless phone given .  Download our TIME Voice App on the App Store or Play Store and carry your land line with you wherever you...
Mon, 4 Apr, 2022 at 11:28 AM
Do I need purchase a phone if I’m subscribed to TIME Voice Home Basic?
No, just download our TIME Voice App on the App Store or Play Store and carry your land line with you wherever you go on your mobile phone. How to get s...
Thu, 20 Jan, 2022 at 10:33 AM
How can I purchase 2 mesh node via Self Care?
You may purchase additional mesh nodes via “Shop” tab in Self Care.
Thu, 20 Jan, 2022 at 10:46 AM
Will all the devices be compatible with 500Mbps/1Gbps?
With advanced devices you’ll be likely to achieve at least 90% of your subscribed speeds over a wired connection. However, most devices in the market are a ...
Thu, 20 Jan, 2022 at 10:35 AM
Is other brand of MESH compatible with OMNIMESH ?
No it is not .
Thu, 20 Jan, 2022 at 10:35 AM