HARDWARE & DEVICES
Hardware and device issues
Yes, you can. Just opt for the router upgrade at RM99 when you’re signing up with us. If you’re already a TIME subscriber, simply log in to Self Care to pur...
Thu, 20 Jan, 2022 at 10:36 AM
Generally, OmniMesh devices pair with other OmniMesh devices from the same brand e.g. Huawei router with a Huawei mesh node. Please refer to the table belo...
Thu, 20 Jan, 2022 at 10:37 AM
All equipment we provide is covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under th...
Thu, 20 Jan, 2022 at 10:46 AM
A mesh-enabled router means the device is equipped with mesh capabilities. A traditional mesh WiFi setup typically requires a mesh node to be placed next to...
Thu, 20 Jan, 2022 at 10:47 AM
Automatically connect to the strongest signal as you move around your home. Use the same WIFI name throughout the house Ensure WIFI is able to reach eve...
Thu, 20 Jan, 2022 at 10:48 AM
We can replace the devices for you without a cost . However please EMAIL US 1. Police Report or 2. Supporting evidence e.g picture or document to subs...
Thu, 20 Jan, 2022 at 10:49 AM
1. Go to 'CONTROL PANEL' 2. Chose 'NETWORK & INTERNET' 3. Select 'ADAPTER SETTING' , 4. Right click 'WLAN' and sele...
Thu, 20 Jan, 2022 at 5:20 PM
We can replace the devices for you without a cost* . However please EMAIL US 1. Police Report or 2. Supporting evidence e.g picture or document to sub...
Tue, 18 Oct, 2022 at 10:43 AM