Please log in HERE and run a diagnosis.
Follow the trouble shooting steps and re-check on your connection
If it's still down, you will be able to slot an appointment with for technician visit based on your availability
Note: For certain scenario, it will direct you to our LiveChat assistance
At the same time, you will be able to reschedule or withdraw the appointment if needed
Note: Reschedule or withdraw the appointment is only allowed 2 hours before the appointment time.
