TROUBLESHOOTING
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Please log in to SELF CARE, if your firmware is outdated you will be prompted when you log in. If there is no prompt please proceed with diagnosis if the...
Wed, 29 Dec, 2021 at 10:55 PM
Reasons for intermittent WIFI connection What can you do?
Wed, 29 Dec, 2021 at 11:08 PM
It is possible that your network adapter in your device supports 802.11g and 802.11n network modes only, which means that the device only has 2.4GHz network...
Wed, 29 Dec, 2021 at 11:12 PM
We do not throttle speed, as you are paying for the speed . We have enough bandwidth to go around. Please log in to Self Care and run a diagnostic?
Wed, 29 Dec, 2021 at 11:14 PM
You may change the WIFI name via Self Care.
Wed, 29 Dec, 2021 at 11:16 PM
Please login to SELFCARE and log a ticket. Our team will be contacting you to arrange for the field technician visit. Charges may apply for replacement of f...
Wed, 29 Dec, 2021 at 11:19 PM
We do not practice blocking any sites unless its required by the Malaysian government. If you are facing issues accessing certain sites , please check your...
Wed, 29 Dec, 2021 at 11:20 PM
Items you will need to get started a. Laptop/Computer b. LAN cable c. Access to SELF CARE STEP 1 : Connect your computer to one of the LAN p...
Mon, 21 Mar, 2022 at 12:55 PM
You will encounter this error if there a POWER issue with your ONU. If there is No Lights on your ONU. This can be resolved by : 1. Changing the power...
Fri, 1 Jul, 2022 at 4:19 PM