Are there any charges for upgrading or downgrading my plan?

Modified on Mon, 2 Sep, 2024 at 6:13 PM

There are no penalty charges for plan modifications, but any discounts you may currently be enjoying will not be carried over to your new plan.

Please refer to the table below for more details.

Plan Modification	Upgrade		Downgrade
Contract	Within Contract Term / After Contract Expiry		Within Contract Term	After Contract Expiry
Router Options	Upgrade to 1G with free router	Upgrade bandwidth/speed (no free router)	Downgrade to another bandwidth/speed	Downgrade to another bandwidth/speed
What happens?	24 months contract reset No Penalty	No contract reset No Penalty	24 months contract reset No Penalty	No contract reset No Penalty

Note: The free router option for 1G plan upgrade is only available to subscriptions of at least 20 months. No downgrade is allowed within the first 6 months.