There are no penalty charges for plan modifications, but any discounts you may currently be enjoying will not be carried over to your new plan.
Please refer to the table below for more details.
| Plan Modification | Upgrade | Downgrade |
|---|
| Contract | Within Contract Term / After Contract Expiry | Within Contract Term | After Contract Expiry |
| Router Options | Upgrade to 1G with free router | Upgrade bandwidth/speed (no free router)
| Downgrade to another bandwidth/speed | Downgrade to another bandwidth/speed |
| What happens? | 24 months contract reset
No Penalty | No contract reset
No Penalty | 24 months contract reset
No Penalty | No contract reset
No Penalty |
Note: The free router option for 1G plan upgrade is only available to subscriptions of at least 20 months. No downgrade is allowed within the first 6 months.
