UPGRADE & DOWNGRADE
Questions on upgrading or downgrading your plan
HOME USERS: Please follow these simple steps Log in to http://selfcare.time.com.my 1 Chose "MANAGE PLAN" C...
Fri, 20 Sep, 2024 at 5:49 PM
The request will be processed within 7 working days.
Fri, 24 Dec, 2021 at 5:26 PM
HOME USERS: Downgrading : Contract will be extended for 24 months if your service is still within the initial contract period. If you are not in a contac...
Fri, 24 Dec, 2021 at 5:28 PM
You may see proration in the next bill if the change of plan is processed before your next bill cycle. Discount (if any) will be forfeited after the change ...
Tue, 25 Jul, 2023 at 2:06 PM
Option will not be available if : You have submitted another modification request recently or If you are subscribed to a complimentary service.
Fri, 24 Dec, 2021 at 5:31 PM
The new charges will take effect once the request is processed
Fri, 24 Dec, 2021 at 5:32 PM
If you are eligible for free router with 24 months contract renewal, please REDEEM FIRST before downgrading your plan. Otherwise, the option will be forfeit...
Fri, 24 Dec, 2021 at 5:35 PM
Our plans either come with a 24-month contract, or have no lock-in contract period.
Wed, 29 Dec, 2021 at 9:34 PM
TPLink EC230 router will be able to support up to 500Mbps in a wired connection and DLink DIR882 router will be able to support up to 1Gbps in a wired conne...
Wed, 29 Dec, 2021 at 9:37 PM
We’re sorry that currently there is no option to add additional mesh during the plan upgrade. You may purchase additional unit from “SHOP” tab in Self Care....
Wed, 29 Dec, 2021 at 9:39 PM