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Knowledge base
Frequently Asked Question (FAQ)
BILLING
34
What is the current outstanding amount?
When will I receive my monthly e-Bill?
Where can I view my bill?
I didn't get my bill
Can I suspend/ Hold the line for a few months as I'm not in town ?
View all 34
NO INTERNET
12
My internet is not working
My WIFI name is not showing
When will you bring up my internet (outage)?
Is the internet down in my area ?
Line suspended and I just paid
View all 12
GIG Speed Home
17
What is Gig Speed Home?
What is Fibre-to-the-Room (FTTR) and how is it different from mesh Wifi?
How long will installation take?
Why is my speed not up to the speed as advertised?
Is Gig Speed Home available to me?
View all 17
CANCELLATION
32
How do I terminate TIME services?
Will I be charged penalty if there is NO TIME COVERAGE in my new place ?
Can I stop the services for a period of time and then resume it later?
Will there be any penalty fee charged for termination?
Is there a notice period for service cancellation?
View all 32
ACCOUNT INFORMATION
7
How do I get my account number ?
How do I change my email address?
How do I change my credit card details?
How do I change my phone number ?
My NRIC / Identity was misused for TIME broadband application.
View all 7
COVERAGE
6
Is TIME in my area?
Does TIME cover landed properties?
I am with another provider, can I switch to TIME?
My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?
What do I do to request for coverage ?
View all 6
SELF CARE
12
What is Self Care?
I need the account number for signing up with self care
How do I register for Self Care?
What is my Self Care username?
I'm an eBill subscriber. Where do I check and download my itemised bills?
View all 12
TRANSFER OWNERSHIP
10
How to transfer ownership of account?
Duration to complete the transfer of ownership ?
New Owner to pay any advance payment?
Can an owner transfer their account to the tenant ?
Transfer my Foreigner Deposit to the new owner?
View all 10
RELOCATION
18
How to relocate my services to a new place ?
Charges for relocation
How do I reschedule my relocation appointment?
Can I confirm my relocation date and time ?
Reposition my device to another room?
View all 18
UPGRADE & DOWNGRADE
13
How do I change my plan?
How long to process my change of plan request?
Will there be any penalty charged for upgrades and downgrades?
How is the bill after upgrade/downgrade
“Change Broadband Plan” option is not available in my Self Care portal?
View all 13
TROUBLESHOOTING
19
Setup TP-LINK Archer C1200 , EC230 and EC440 Router
Where can I get my PPPoE details ?
Setup D-LINK DIR882 Router
Why is my Internet so slow?
How can I check my speed?
View all 19
PAYMENT
28
How do I make payment?
When will my line be restored after payment?
What happens if an Auto Debit transaction fails? What can I do?
How do I sign up for Auto Debit?
Where can I download payment history for tax purpose?
View all 28
INSTALLATION
23
Installation during EMCO and MCO?
Are there any charges for installation?
How do I select the installation date?
How do I know whether the installation date selected is confirmed?
How do I check my application status?
View all 23
PACKAGES & SIGN UP
34
Types of HOME broadband packages you have available?
Plans for SME?
Is there a plan for a home customer with no contract?
What details do we need to sign up for a plan?
My contract has ended. What do I do?
View all 34
HARDWARE & DEVICES
28
What is OMNIMESH?
What type of WiFi router are there?
Can I get a refund if I withdraw my purchase?
How do I get OmniMesh?
What are LAN ports and how many LAN ports do OmniMesh devices have?
View all 28
PROMOTIONS & REFERRALS
14
Loyalty Promo
Lazada Voucher
Refer Friends
MyKabel (PPR)
OKU Discount
View all 14
Auto Debit
1
Turnaround Time (TAT) for Auto Debit Application ?
2 Gbps
22
Are existing customers getting any FREE speed upgrade
How if I relocate to a place with no 2Gbps?
Can I transfer ownership of my 2Gbps plan ?
Are the mesh nodes compatible with each other?
Will 2Gbps it be noticeably different from 1Gbps?
View all 22
VIDEO
8
How do I pay my TIME Internet bill?
How do I update my email address for TIME Internet billing?
How to run a speed test with TIME Internet
How to register for Auto Debit? | TIME Fibre Home
Your first TIME Internet bill explained
View all 8
ONE YEAR FREE INTERNET
17
I received an email titled "Win ONE YEAR FREE INTERNET from Time Fibre Home". Is this a legit email from Time?
How do I participate in One Year Free Internet contest?
How do I know if I win one year free Internet?
Can I comment more than once? Can I comment on both Facebook and Instagram?
How do I provide my personal/account details to Time?
View all 17
Add on Mesh
3
What type of device(s) do I get from Time?
Can I get a refund if I withdraw my purchase?
Is installation free?
FAQ INTERNAL
Team Leader
0
EMIT Solar
1
BASIC ON NETWORK
Product
EMIT Solar
0
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